Welcome to Velgoo, a startup online travel agency that offers flights, hotel bookings, and car rentals to travelers worldwide. By accessing or using our website and services, you agree to be bound by these Terms and Conditions, which constitute a legally binding agreement between you and Velgoo. If you do not agree to these Terms and Conditions, please do not use our website or services.
DEFINITIONS - "Velgoo," "we," "us," or "our" refers to Velgoo, a registered online travel agency in the state of Wyoming and New York City.
- "Customer," "you," or "your" refers to any person who accesses or uses our website or services.
- "Website" refers to the Velgoo website, accessible at www.velgoo.com, and any related subdomains, mobile applications, or other online services.
- "Services" refers to the flights, hotel bookings, car rentals, and any other travel-related products or services that we may offer from time to time.
- "Vendors," "airlines," "hotels," "suppliers," or "travel suppliers" refer to third-party providers of the travel-related products or services available through our website.
SCOPE AND ACCEPTANCE OF TERMS AND CONDITIONS
These Terms and Conditions apply to all customers who access or use our website or services, regardless of whether such access or use is for personal or commercial purposes. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as any additional terms and conditions, policies, or guidelines that we may adopt from time to time. If you do not agree to these Terms and Conditions, please do not access or use our website or services.
RESERVATIONS AND BOOKINGS
Our website allows you to search for and book flights, hotel rooms, and car rentals offered by various vendors or travel suppliers. When you make a reservation or booking through our website, you are entering into a contract with the vendor or travel supplier, and not with Velgoo. You agree to comply with the terms and conditions, policies, or guidelines of the relevant vendor or travel supplier, including any fare rules, cancellation policies, or other restrictions that may apply to your reservation or booking Velgoo's website and services are intended for customers residing in states or jurisdictions that do not have specific rules, restrictions, or permits governing online travel agencies. It is the sole responsibility of the customer to research and determine whether their state or jurisdiction has any requirements, regulations, or restrictions that must be met before using Velgoo's services or making any bookings through the website. By accessing the website, creating an account, or making a booking, the customer acknowledges and agrees that they are solely responsible for understanding and complying with any applicable state-specific regulations, requirements, or restrictions.
Velgoo, its vendors, and any third parties associated with Velgoo's business make no representations or warranties regarding the legality, compliance, or suitability of the services offered on the website in any particular state or jurisdiction. Velgoo shall not be held liable for any claims, penalties, fines, legal action, or other consequences arising from a customer's failure to comply with their state-specific regulations, requirements, or restrictions.
The customer understands and agrees that it is their responsibility to verify and adhere to any permits, licenses, registrations, taxes, or other obligations that may be required by their state or jurisdiction. Any violation of state-specific regulations, requirements, or restrictions by the customer, including but not limited to the use of Velgoo's services without proper authorization, may result in legal consequences, penalties, or other adverse actions, To the fullest extent permitted by law, the customer agrees to indemnify, defend, and hold harmless Velgoo, its vendors, and any third parties associated with Velgoo's business, including their officers, directors, employees, agents, contractors, and affiliates, from and against any and all claims, liabilities, damages, losses, costs, expenses, or demands, including reasonable attorney's fees, arising out of or in connection with any claims, penalties, fines, legal action, or other consequences resulting from the customer's failure to comply with their state-specific regulations, requirements, or restrictions. This indemnification obligation shall survive the termination or expiration of these Terms and Conditions.and user shall be held accountable
PAYMENT AND FEES
Payments for reservations or bookings are processed directly by the vendors or travel suppliers, and not by Velgoo. We do not charge any service fees or booking fees for using our website or services. However, some vendors or travel suppliers may require us to charge a fee for making modifications to your reservation or booking. Such fees will be disclosed to you before you confirm your reservation or booking, and will be subject to the terms and conditions, policies, or guidelines of the relevant vendor or travel supplier.
CANCELLATIONS, CHANGES, AND REFUNDS
Cancellation, Changes, and Refunds:
1.1. Cancellation Policy:
Once a booking is made, it cannot be cancelled unless specified otherwise by the vendor, airline, or supplier. We do not have any control over the cancellation policies of our travel suppliers, and therefore we cannot guarantee that cancellations will be possible or refunds will be issued.
1.2. Changes Policy:
Changes to a booking can be made based on the fare rules and/or terms and conditions of the vendor, airline, or supplier. However, some vendors may require us to charge a fee for each modification made. These fees will be included in the fare rules and/or terms and conditions of the booking.
1.3. Refunds Policy:
Refunds for cancelled or modified bookings are subject to the fare rules and/or terms and conditions of the vendor, airline, or supplier. We will process any refunds as quickly as possible, but we cannot
-Users are unequivocally and solely responsible for every aspect of their use of the platform, and any and all consequences that may arise as a result of such use. The company bears absolutely no liability for any damages, losses, or negative impacts on any party resulting from the user's actions, whether due to errors, omissions, or inaccuracies in any content posted on the platform. It is clearly and emphatically stated that by using the platform, users fully and completely agree to hold the company harmless from any and all claims or damages, of any nature or severity, that may arise as a result of their use of the platform. The company will not tolerate any attempts to hold it liable for any consequences resulting from a user's use of the platform.Payment Disputes:
In the event of a payment dispute between the customer and a vendor or travel supplier, Velgoo will assist the customer by facilitating communication and providing relevant transaction details. However, the resolution of the dispute will be determined by the policies and procedures of the vendor or travel supplier.
Velgoo shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, or data, arising out of or in connection with the use of our website or services. The customer agrees to release and hold Velgoo harmless from any claims or liabilities arising from interactions with vendors, airlines, hotels, or any other travel suppliers.
All content, including text, graphics, logos, images, and software, on the Velgoo website and services are the intellectual property of Velgoo or its licensors and are protected by copyright, trademark, and other intellectual property laws. The customer agrees not to reproduce, modify, distribute, or use any of the content without prior written consent from Velgoo.
Changes to policy
We may update this policy from time to time. If we make any material changes to this policy, by posting a notice on our website
If you have any questions or concerns about our policy, please contact us at (917)-900-3766
or email us at email@example.com